Position Title: Community 461 Coordinator
Reports To: Chief Program Officer
Classification: Full Time, Exempt

Essential Duties and Responsibilities:

The Community 461 Coordinator is responsible for the daily management, structure, and culture of Hope House’s transitional housing, Community 461. This position also provides oversight of all operations associated with the programming components.

Primary Job Functions and Responsibilities:

• Oversee and facilitate tenant applications, application process, and communication with prospective tenants.

• Oversee applicant screening process within the boundaries of program requirements.

• Oversee the accountability process for each tenant to the agreed upon lease and addendum.

• Regularly communicate with Chief Program Officer any accountability issues, changes, and/or disciplinary measures needed.

• Manage tenant lease payments in conjunction with the financial office of Hope House.

• Work with all individual, business, and church group volunteers to assist with apartment set ups, as needed.

• Report all maintenance needs to the Hope House Maintenance Coordinator.

• Facilitate walkthroughs for tenants at the beginning and end of lease terms.

• Regular property inspections to alert supervisors of any needs or concerns.

• Analyze and assess tenant circumstances to formulate an individual specialized action plan.

• Set goals and markers for success for each tenant and their families.

• Advocate for residents and their families for needs that arise so goals and markers can be met

• Develop relationships with each neighbor on an individual basis.

• Schedule random unit inspections to ensure cleanliness and adherence to signed covenant.

• Ensure each tenant begins and/or continues their counseling relationship.

• Resolve disputes between tenants or between tenants and staff.

• Assess all situations that need intervention to develop a restorative plan before reporting to the Chief Program Officer.

• Develop a tenant leadership program to assist with monthly neighbor meetings, family needs, and conflicts.

• Other duties and responsibilities as assigned by the supervisor.

Demonstrated ability to:

• Analyze complex problems and develop effective steps to pursue a healthy community.

• Effectively organize and protect resident records

• Speak effectively and provide clear and concise written reports

• Organize; including but not limited to, planning, administration, and computer skills

• Perform well as a team member, taking direction, and managing assigned tasks effectively.

Education Qualifications:

• Preferred Degree in Social Work, Organizational Leadership, or Business Management from an accredited institution

• Relevant work experience in tenant housing services

• Work experience in administration, organization, leadership and conflict resolution

Language Skills:

• Ability to write reports and correspondence

• Ability to read, analyze, and interpret various reports relevant to program health and impact

• Ability to articulate the program goals of Hope House Ministries

• Ability to effectively present the mission, information and respond to questions about Hope House, including but not limited to; staff, donors, businesses, church partners and participants.

Computer Skills:

• Ability to work easily with Google Suite, Microsoft Office, Mac Pages, Spreadsheets, Quickbooks and any other software packages as necessary for program management.

• Ability to manage and organize resident files effectively and efficiently.

• Ability to effectively use email, text, fax and voicemail in a time sensitive manner.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to talk and hear. The employee regularly is required to stand, walk, sit, use hands and fingers, and reach with hands and arms.

• The employee frequently lifts and/or moves up to 25 pounds. Specific vision abilities required to do this job include close vision and the ability to adjust focus.

• Show the ability to evaluate one’s own physical, emotional and mental needs to effectively care for others.

Qualification Requirements:

• A believer in the Lord Jesus Christ, who is an active member in good standing with a gospel centered church that is in agreement to Hope House statement of faith.

• Ability to relate and convey the mission and vision of Hope House to the community at large and individuals who may visit Hope House.

• Must be in agreement with the following:

  • Principles of Influence/Qualifications for Employment

  • Equal Opportunity Employer Statement

  • Mission Statement

  • Statement of Faith

  • Team Commitment

Position Title: Development Coordinator
Reports To: Director of Development
Classification: Full Time, Salary - Exempt

Position Summary:
The Fundraising Coordinator is responsible for providing support to the Director of Development for the purpose of planning and executing annual fundraising and ministry events, marketing and communications, and other efforts to bring awareness to and encourage involvement from the community regarding Hope House Ministries.

Primary Job Functions and Responsibilities Include but Not Limited to:

• Execute and maintain Hope House's social media presence in accordance with the marketing and communications strategy established by the Director of Development.

• Coordinate the implementation of annual fundraising campaigns via direct mail, email, and social media. Graphic design ability via Adobe Creative Cloud is preferred.

• Maintain accurate donor records through timely data entry, gift documentation, contact updates, donor notes, and other CRM administrative tasks.

• Coordinate donor communications tasks, such as thank you notes and newsletters

• Coordinate personalized donor cultivation strategies

• Coordinate the collection of impact stories with accompanying media (photos/videos) from every Hope House department

• Assist with Hope House fundraising and donor engagement events including, but not limited to Swing for Hope, open houses, facility tours, etc.

• Solicit sponsorships for fundraising events and other projects as needed

• Attend community promotional events and fundraisers including, but not limited to, informational booths at civic events and restaurant fundraisers

• Manage inventory of marketing and promotional materials

• Schedule presentations and tours of HHM for businesses, churches, groups, etc.

• Support donor cultivation and stewardship through personalized communications, follow-up, tours, presentations, donor recognition, sponsorship fulfillment, and other engagement activities.

Job Requirements:

• Demonstrated commitment to the mission and vision of Hope House, including the Hope House Philosophy of Ministry and Statement of Faith

• Commitment to maintaining high integrity, character, and transparency

• Must value the practice of generosity and have a passion for encouraging generosity in others

• Ability to effectively communicate with businesses and individuals for the purpose of soliciting donations

• Experience with Adobe Creative Cloud for graphic design preferred

• Strong time management and administrative skills

• Strong verbal and written communication skills

• Familiarity with technology and ease of ability to learn computer programs

• Ability to multi-task schedules and responsibilities

• Ability to meet time-sensitive deadlines and work efficiently

• Ability to manage resources provided to Hope House in a way that is honorable to the Lord and the person/s or organization that provided them

Demonstrated Ability To:

• Analyze complex problems and develop effective solutions

• Effectively organize complex tasks and execute plans to completion

• Speak effectively and provide clear and concise written reports

• Perform well as a team member, taking direction and managing assigned tasks effectively and efficiently

Education Qualifications:

• Bachelor’s degree from an accredited institution; communications, marketing, and nonprofit administration degrees preferred.

• Employment/internship experience in the field of fundraising, communications, or marketing preferred.

• Regular volunteer and/or work experience with non profit organization(s) preferred.

Language Skills:

• Ability to write reports and business correspondence

• Ability to read, analyze, and interpret various publications

• Ability to effectively present information and respond to questions from large groups including prospective donors, staff, congregations, and community leaders

• Ability to communicate concise, compelling stories in both written and oral form

• Ability to relate to people and articulate the mission and vision of Hope House to individuals and the community at large

Computer Skills:

• Ability to work easily with Google Suite (Drive, Docs, Sheets), Bloomerang CRM, Adobe Creative Cloud, Mailchimp, Canva, and other software as necessary for communications, event planning, and donor relationship management

• Ability to manage and organize computer files

• Ability to effectively use email, text, fax and voicemail in a time sensitive manner

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to talk and hear. The employee regularly is required to stand, walk, sit, use hands and fingers, and reach with hands and arms. Must be able to climb stairs.

• The employee occasionally lifts and/or moves up to 20-40 pounds.

• Specific vision abilities required to do this job include close vision and the ability to adjust focus.

Qualification Requirements:

• Must be a mature believer in the Lord Jesus Christ, who is in agreement with Hope House’s statement of faith and an active member in good standing with a gospel-centered church.

Position Title: Affordable Christmas Coordinator
Reports To: Director of Operations / Director of Development
Term: September 1, 2026 - December 31, 2026
Classification: Part Time, Non-Exempt; average of 20 hours per week

Essential Duties and Responsibilities include but not limited to:

• Sort and track toy inventory for Forest Park shopping location

• Purchase toys as needed to ensure the appropriate number of toys for every category

• Communicate toy needs to Director of Development frequently for promotion purposes to solicit donations

• Monitor spending and ensure toy and supplies purchases do not exceed the allotted budget

• Organize the sorting process in an efficient manner

• Oversee individual volunteers and volunteer groups who assist with shopping and toy sorting

• Solicit businesses, churches, and schools to serve as toy drop-off locations

• Coordinate donation box deliveries and toy pick-ups

• Assist with set up of Forest Park shopping site week of December 7th

• Facilitate Forest Park shopping area and toy inventory on the day of the event, December 12th

• Other duties as assigned

Affordable Christmas Coordinator Job Qualifications:

• Previous Affordable Christmas volunteer experience preferred

• Must be a believer in the Lord, Jesus Christ, and an active member in good standing in a local church.

• Must be in agreement with the Statement of Faith of Hope House Ministries, Inc.

• Ability to perform manual labor for toy sorting, including standing, walking, lifting, and use of a pallet jack

• Ability to assess problems and quickly provide solutions to remedy problems.

• Ability to relate to people and convey the mission and vision of Hope House to the community at large and volunteers.

• Ability to manage resources provided to Hope House in a way that is honorable to the Lord and the person or organization who provided them.

• Ability to efficiently respond to questions from partners, staff, and members of the community; communicate effectively in both written and oral form; and, effectively present information to staff, public groups, and/or board of directors.

• Ability to define problems, collect data, establish facts, and draw valid conclusions; exhibit independent judgment in the development, implementation and evaluation of plans, procedures, and policies.

• Ability to work easily with Google Sheets, Cognito Forms, and any other software packages as necessary for the operation of Hope House.